Nefsis Video Conferencing Makes Virtual
Deskside Support Visits Easy
Nefsis point-and-click desktop
sharing, attended remote control and file transfer ‘virtualize’
deskside visits for telecommuters and remote customer support
operations
SAN DIEGO, Calif. — November 23, 2010 — Online
video conferencing services innovator Nefsis®
announced today that expanding customer flextime, telecommuting and
remote IT support programs are fueling a new application: the
virtual deskside visit. Nefsis firewall and
proxy traversal make it possible to connect to almost any business
or home-office desktop, and the latest feature updates replicate
hands-on assistance through desktop sharing, remote control and file
transfer. With the growing popularity of headsets and webcams,
centralized help desk staff and remote users can see each other and
converse over their Internet connection during support calls. In
addition to providing a more personal touch, Nefsis virtual deskside
visits let remote technicians solve problems directly, thus
eliminating the complex and lengthy verbal description process that
often doubles the length of a support session.
While there is a large body of e-support tools and self-healing
technology, ultimately there are exceptions where second-tier support
staff must tackle complex problems for remote customers and employees.
Nefsis provides help desk staff with PC remote control, file transfer,
and audio/video conferencing capabilities virtually replicating an
in-person, deskside visit. Just like being there, technicians can see
a problem, transfer executables as needed, make configuration settings
and fix the problem directly.
“The virtual deskside visit replicates an actual visit. This is
especially helpful for solving tough problems with telecommuter,
branch office and remote customer computers where there is no on-site
IT staff,” said Tom Toperczer, vice president of marketing for
Nefsis.
The company's flagship offering, Nefsis Professional, provides
secure video conferencing for corporate, government and non-profit
institutions. Nefsis Professional includes advanced collaboration
features such as remote control and file transfer that are helpful in
a variety of general purpose virtual meeting applications, including
remote customer service. Additionally, Nefsis Basic is a free
entry-level video conferencing online service for small business.
About Nefsis
Headquartered in San Diego,
California, Nefsis is a specialist in video conferencing software and
online services for business. The Nefsis approach combines cloud
computing and multi-core processing to deliver effortless video
conferencing to employees, customers and business partners anywhere
they have Internet access. Nefsis is especially popular among
small-to-medium sized organizations, where its high-quality video,
security controls and easy implementation deliver exceptional value.
For more information, visit the Nefsis website or call +1 (858)
715-0970 in the Americas or +44 (0) 870 224 0415 in the UK and Europe.
Related Pages
Nefsis Desktop Sharing Features
Help Desk & Remote Support Applications
Nefsis is a registered trademark of Nefsis Corporation. All
other trademarks mentioned are property of their respective
owners.
# # #