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Nefsis Video Conferencing Makes Virtual Deskside Support Visits Easy

Nefsis point-and-click desktop sharing, attended remote control and file transfer ‘virtualize’ deskside visits for telecommuters and remote customer support operations

SAN DIEGO, Calif. — November 23, 2010 — Online video conferencing services innovator Nefsis® announced today that expanding customer flextime, telecommuting and remote IT support programs are fueling a new application: the virtual deskside visit. Nefsis firewall and proxy traversal make it possible to connect to almost any business or home-office desktop, and the latest feature updates replicate hands-on assistance through desktop sharing, remote control and file transfer. With the growing popularity of headsets and webcams, centralized help desk staff and remote users can see each other and converse over their Internet connection during support calls. In addition to providing a more personal touch, Nefsis virtual deskside visits let remote technicians solve problems directly, thus eliminating the complex and lengthy verbal description process that often doubles the length of a support session.

While there is a large body of e-support tools and self-healing technology, ultimately there are exceptions where second-tier support staff must tackle complex problems for remote customers and employees. Nefsis provides help desk staff with PC remote control, file transfer, and audio/video conferencing capabilities virtually replicating an in-person, deskside visit. Just like being there, technicians can see a problem, transfer executables as needed, make configuration settings and fix the problem directly.

“The virtual deskside visit replicates an actual visit. This is especially helpful for solving tough problems with telecommuter, branch office and remote customer computers where there is no on-site IT staff,” said Tom Toperczer, vice president of marketing for Nefsis.

The company's flagship offering, Nefsis Professional, provides secure video conferencing for corporate, government and non-profit institutions. Nefsis Professional includes advanced collaboration features such as remote control and file transfer that are helpful in a variety of general purpose virtual meeting applications, including remote customer service. Additionally, Nefsis Basic is a free entry-level video conferencing online service for small business.

About Nefsis
Headquartered in San Diego, California, Nefsis is a specialist in video conferencing software and online services for business. The Nefsis approach combines cloud computing and multi-core processing to deliver effortless video conferencing to employees, customers and business partners anywhere they have Internet access. Nefsis is especially popular among small-to-medium sized organizations, where its high-quality video, security controls and easy implementation deliver exceptional value.

For more information, visit the Nefsis website or call +1 (858) 715-0970 in the Americas or +44 (0) 870 224 0415 in the UK and Europe.

Related Pages

Nefsis Desktop Sharing Features
Help Desk & Remote Support Applications

Nefsis is a registered trademark of Nefsis Corporation. All other trademarks mentioned are property of their respective owners.

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