Customer Case Studies by Industry
Our customer case studies are listed below, categorized by
industry. Each story includes a background description
with the customer challenge, the Nefsis technology solution,
and the business and IT staff benefits. They include an
interview with one or more customer contacts regarding their
job and use of Nefsis software and online services.
Engineering, Construction & Manufacturing:
Travel, Hospitality, Business & Online Services:
Healthcare & Related IT Services:
Government, Public Service & Non-Profit:
Financial Services & Banking IT Services:
Education & Training:
Nefsis web & Video Conferencing Applications
Inter-Office Meetings & Project Reviews
General purpose online meetings are often near the bottom of intent-to-use
surveys with most web conferencing solutions. Not with Nefsis! It was designed
for inter-office use with earlier generations traversing proxies and firewalls
since 1998. As such, general purpose online meetings, inter-office meetings and
project reviews are among the leading business applications of Nefsis software.
Nefsis excels in these areas because it is available as software and online
service; it can run on a company's private network or VPN; and it has an excellent
combination of multiparty video and fast desktop sharing that provide a life-like
meeting experience over the Internet. Everyone can fully participate in a meeting,
not just one presenter.
This combination of features is helpful to all of our
customers for shifting in-person meetings to online venues, especially in
services where branch offices are common, and in construction, engineering,
architectural and environmental services or anywhere AutoCAD® is prevalent
for conducting online project reviews.
Distance Learning, Online Classes & Training
online training are easily the second-most popular application areas for Nefsis.
There are hundreds, if not thousands of products and services in the e-learning
industry. However, Nefsis brings something new to the party. It delivers an
online environment where the teacher and all the students are able to interact,
ask questions, and use a variety of modes – talking, arm-waving, drawing,
and annotation tools – for making key points and asking questions. These
capabilities are especially useful for seminars, commercial training programs,
licensure and other areas where visually complex material and live,
two-way interaction between students and teachers is required.
Sales Calls & Marketing Events
The use of new technology in sales is often the lead first time. The ROI is
compelling: meet with more customers in less time. Marketing presentations and
events are easily done online, where scheduling flexibility and low-cost can
drive far more numbers than traveling road shows alone.
Helpdesk & Technical Support
Another prevalent application is customer service, including internal help
desk operations. In addition to web conferencing and desktop sharing, Nefsis has
capabilities too. For everyone's comfort level, the remote user is always prompted
with an 'OK to proceed' dialog box. Customer service staff can complement the usual
referral to a tech note or software patch, with actually showing – or making
– software changes on-the-fly. With global reach to virtually any
business desktop, small companies can deliver world class support using Nefsis.
The goals for many support installations include solving more cases on the inbound
call, reducing call resolution times, expediting 3-way calls with internal topic
experts, and otherwise improving the customer experience.
The video conferencing industry has been promoting travel reduction since
the 1980s – but the benefits have been limited to executive travel between
fixed-site boardrooms. Today, Nefsis can reach almost any remote office, customer
or vendor. Business travel can be completely replaced or complemented with online
meetings. Many customers are surprised to discover that ordinary webcams can display
full-motion, full-screen video. And good software like Nefsis can traverse
and proxies, connecting multiple business users from different offices, plus
deliver optimized presentation, document and desktop sharing all at the same time.
Now for the first time, you have the means to effectively replace in-person
travel with real, work-a-day online meetings with full interactivity for all
participants – it's not just two talking heads anymore.
Boardroom Video Conferencing
Boardroom conferencing is a classic application area and holds the largest
installed-base among first generation, or fixed-site, hardware-only solutions.
With low cost PC peripherals and the use of more flexible shared network
connections, the latest web and video conferencing solutions such as Nefsis
are delivering boardroom quality video to smaller, more budget-
conscious customers — and in many cases, displacing expensive hardware
As an added bonus, Nefsis can reach virtually any desktop in the
world, allowing you to "rope in" your participants that couldn't
make it to the board meeting. Or, you can use Nefsis to conduct the entire
board meeting online.
Before renting a
video conferencing facility, consider Nefsis. Nefsis can reach virtually any
desktop and use any webcam or HD video peripheral, in many cases obviating the
need for a rental.
Business Continuity & Disaster Planning
With extreme weather conditions, airport closures and more people living
near hurricane-prone coastlines, the business case for travel alternatives and
contingency plans is becoming more attractive. One case study below covers
Hawaii Civil Defense,
they use Nefsis for media briefings for a wide variety of all-hazard scenarios.
Another example is Cruise.com,
headquartered in Florida. They use Nefsis primarily for training, but also for
its ability to provide alternative meeting venues in the event of office
Telemedicine & Remote Clinic Support
This application area has grown so large that there
are now many specialty areas within the field of
telemedicine. The medical case studies above illustrate
the use of Nefsis between clinical offices in support of
staff meetings without driving across town, remote
training, and live consultation between practitioners.
We also have many labs, clinics and imaging facilities
using Nefsis for teleradiology and PACS-related support
services, remote diagnostic interpretation, case review
and remote patient follow-up.
on telemedicine ...
Please note that telesurgery and robotic-surgery are highly
specialized, hardware-specific disciplines; they are outside
the scope of software and online services such as Nefsis.
Prisons & Courts
Jails, prisons and courts have used video conferencing hardware
for assignment of counsel proceedings for a long time.
With the growth of Internet access and VPNs, and especially low-cost
desktop video conferencing is making its way into this once
staid hardware-only market. For dramatically lower cost,
these tax-payer funded organizations can get full-motion
video using the same dedicated bandwidth as hardware-only
solutions; or conversely, get quarter-screen video running
over existing network connections and no incremental network
expense. Click here for
details on telecourt and video arraignment ...
Many More ...
The applications of web and video conferencing are as varied
as the industries, people and the meetings they serve. The leading
applications for Nefsis are are interoffice meetings, training,
sales and marketing, followed by helpdesk and support services.
Other more specialized applications are employee portals, remote
product quality engineering, emergency command centers
American Sign Language interpreter services. Yet others include military,
law enforcement, municipal services, consulting,
professional services, small office, home office,
telecommuting and greenhouse gas reduction and just about any scenario
where shifting in-person venues to online meetings yields cost reductions,
more flexibility and less travel time.
To learn more about Nefsis, schedule a live demo or
start your own FREE
trial right now.