Secure Telehealth Partners with Nefsis for Telepsychiatry Delivery
Secure Telehealth is a Pittsburgh-based company that provides secure online services to the
behavioral health community. The service is used to connect a physician at one location with
a consumer under supervision at another location. These locations may be thousands of miles
apart. Psychiatric evaluations, medical checks, and other procedures are conducted remotely.
Secure Telehealth sought a secure video conferencing solution to connect patients to
physicians in geographically dispersed areas, without installing complex hardware components
such as MCUs, gateways, and servers.
- Secure Telehealth required a secure, high-quality
video conferencing system to serve as a virtual meeting
room between patients and physicians in dispersed
- Nefsis, a cloud-based — no infrastructure
required — multipoint HD video conferencing
- Nefsis SSL/TLS encryption for all web, VoIP,
and video data communications.
Business and IT Benefits:
- Nefsis technology provided the highest-quality
video over a variety of Internet connection types,
achieving the goal of fully-interactive sessions.
- Nefsis cloud computing eliminated on-premise
- Lower-cost, widely available online services
opens door to any-sized healthcare practice.
- Nefsis proved easy to implement and use, with
minimal doctor and patient training.
After much research, Secure Telehealth chose to partner with Nefsis, a cloud-based video
conferencing provider. Cloud computing provides on-demand services over the Internet, using
shared vendor resources in the “cloud,” as opposed to installing complex equipment at each
customer location. This approach allowed Secure Telehealth to deliver secure video conferencing
sessions to any behavioral health practice with Internet access and a laptop or desktop computer.
Seeking a Reliable, Secure Solution
Security was another major requirement that Secure Telehealth weighed heavily in their decision.
Nefsis uses industry standard SSL/TLS encryption, end-to-end, for all conference data, including any
live sharing, VoIP and multiparty video. In addition, Nefsis provides proxy and firewall traversal,
for conferencing among participants located at hospitals and large-sized practices where proxy
servers are prevalent.
Secure Telehealth physicians invite participating clinics and patients to join them in their
Nefsis meeting room by sending a web link via email. Conference participants just click on the
web link to join the online meeting. Nefsis automatically connects everyone to the same virtual
conference server for the remainder of the session.
Typically, Secure Telehealth physicians schedule clients every thirty minutes. Fifteen minutes
are spent with the client on camera and fifteen minutes are spent on follow-up actions such as
typing patient notes into the HER software program and prescribing medications.
"Telepsychiatry is an effective way to provide access to psychiatric
care for individuals living in underserved areas," says Jim Mountain, president of Secure Telehealth.
"It has become one of the most successful of all the telemedicine application because its
practitioners don’t need to touch their patients to treat them. We have found web-based video
conferencing to be an effective service-delivery method."
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