Bug Reports / Nefsis & automatic Proxy configuration dosen´t work
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3/10/2009 9:08:04 AM Reply with Quote

We are not aware of any issues with WPAD, but if you could provide us with some information regarding your proxy configuration that would assist in determining what is causing the problem.

Is WPAD configured through DHCP or DNS?

What type of proxy server are you using?

What is your default browser on the workstation, and has this browser been configured to use the proxy?

Are the travelling users using a VPN to connect back to your home office?

Additionally, we would like you to enable XML logging in the affected Nefsis client(s). Follow these steps to enable XML logging:

Enabling XML logging in the client will allow the Nefsis client to log all communications between the client and the Nefsis cloud. This information is very useful for troubleshooting issues with the Nefsis tray application. Note that after the issue is resolved, XML logging should be disabled or the log file will grow very large in size.

To enable XML logging:

1. Launch the Nefsis tray application.

2. Log in to Nefsis.

3. Click on the Nefsis application button ( green 'N' in the upper left corner).

4. Click on the 'Settings' button at the bottom of the menu.

5. Under 'General settings' check the box labeled 'XML Logging'

6. Click on the 'OK' button.

Once you have done this, exit Nefsis completely and restart the client. Configure the client to use the browser's proxy settings and attempt to connect.

If the connection attempt fails, please run the executable file I have attached to this post on the client workstation. This will gather various system information about the workstation into a single folder on the desktop called Nefsis_Support_Info. Please email the contents of this folder to customercare@nefsis.com so that we may review the information.

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