Hi Bernhard:

You can try the updated software by selecting the circle 'N' in the upper left corner and then choose 'Check for updates'. We are currently on build 340.

You can send us a diagnostic report of the system by downloading this software and running it on your system.

http://tinyurl.com/diaginfo

The program will place a folder (Nefsis_Support_Info) on the desktop. Zip up the contents of the folder and include in an email to customercare@nefsis.com.