Bug Reports / Unable to connect to conference
<< < > >>
Reply to this Thread
9/20/2010 11:26:24 AM Reply with Quote

I am unable to connect to any Nefsis conference, even my own. We have a hosted installation. My client software version is 5.2.21.318. When I click the button to enter my conference, it visually depresses, but nothing else seems to occur. My OS is Win XP SP3. Any assistance will be appreciated.

9/21/2010 1:01:17 PM Reply with Quote

Hi Dan - It is possible that the connection setting is not set to 'locally installed Nefsis'.

You can check that by selecting the circle 'N' in the upper left of the Presence Client and choosing 'Settings'. From there choose 'Connection' on the left side. You can then check the radial dial 'Use locally installed Nefsis' and then enter in the IP info. Your environment has two IP's for the APS. Check with your IT group for the correct IP to use.

Or you can login to the portal site at http://idl.nefsis.com

You can also call us at 858.715.0970 or email customercare@nefsis.com.

9/23/2010 7:20:05 AM Reply with Quote

This was a strange anomaly. After I joined a cloud room with Dan, and remoted into his system, once we clicked on the 'Enter my meeting room' button it joined his room without issue.

<< < > >>
Reply to this Thread

NEED HELP?

Europe:   +44 (0) 870 224 0415  (09:00 to 17:30 weekdays, GMT)