Bug Reports / "Trial Expired" message even after activating permanent license
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9/2/2011 4:49:41 AM Reply with Quote


We have a user account that was setup during the trial period which does not work anymore even though the permanent license was activated - we get a "trial has expired" message. Is there a way to fix this without having to delete the account and re-create it?
So far only this one account is affected. All other accounts setup during the trial period still work fine with the permanent license.


9/5/2011 1:15:05 AM / Edited 9/6/2011 3:52:07 PM by Colin Reply with Quote

Hi Daniel,

Thanks for the post.
Would it be possible to email Nefsis Customer Care, with the account details in question (e.g. email address)? We'll take a look for you :)


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